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Head Teller Sample Resume Example

Free resume example for a Head Teller / Teller Supervisor. This candidate's sample resume shows teller experience with two banks, and then a promotion to head teller / lead teller. The teller supervisor's resume format is chronological, but with a functional responsibility break out.


LINDSEY COOKE
5025 Nursery Ave
Columbia, SC 29212
803-932-1234
lcooke@free-resume-sample.com
OBJECTIVE
Head Teller / Teller Supervisor, ideally in a large, challenging bank branch office.
SUMMARY
  • Experienced Head Teller, 3+ years experience
  • Proven Teller Supervisor skills - branch operations and teller personnel
  • Manage and lead teller team to become knowledgeable advocates of bank products and customer satisfaction
  • Enthusiastic, goal oriented and customer service champion; I know my customers well and I'm proud they ask for me by name
EXPERIENCE
2006 - present Head Teller Regions Bank
Columbia, SC
Teller Supervision
  • Manage teller line in a high-volume, multi-teller environment
  • Schedule teller staffs and teller workflow and ensure high-quality customer service
  • Help train tellers to identify sales opportunities. Teller line received award for most customer deposit account referrals.
  • Build, grow and mentor Teller team; emphasized close-knit team; teller turnover dropped 30%
  • Responsible for teller performance evaluations, performance issues, new hires, transfers, etc.

Branch Processes, Controls and Security
  • Manage teller station cash balances, vault records, cash supply, inventory of negotiable instruments
  • Oversee large cash transactions, internal/external currency transfers
  • Ensures daily balancing of each teller station at close of business and all monies secured according to procedure
  • As Head Teller, trains staff regarding compliance of bank policies, laws and regulations
  • Oversee high-quality operation of branch environment (ATMs, teller equipment, etc.)
  • Branch Teller platform received highest audit rating under my supervision, a hallmark of the quality consistency and attention to detail they receive from ongoing teller supervision

Additional Head Teller Responsibilities
  • Deal with difficult/high-profile customer issues
  • Work with teller supervisor peers from other bank branches regarding teller training and consistent processes (our teller platform is frequently cited as a "best practice" example)
  • Handle transactions over individual teller limits within authority
  • Backup for branch platform operations (new accounts, safe deposit, branch concierge)
  • Perform regular teller duties as workflow dictates
2004 - 2006 Teller Regions Bank
Columbia, SC
2002 - 2004 Teller National Bank of South Carolina
Camden, SC
EDUCATION
Camden High School
Camden, SC
3.6 out of 4 Point GPA


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